Terms & Conditions

Every attempt will be made to reschedule guests requesting a different tour with 48 hours notice. Later requests will be subject to availability.

• Individuals or small groups up to 8 guests, on regularly scheduled tours, will receive a 100% refund or credit with 48 hours notice of cancellation.

• Large group or private tour reservations will receive a 100% refund or credit with 72 hour notice of cancellation.

• Guests will receive a 100% refund or credit in case of operator cancellation due to unsafe weather conditions or other unforeseen circumstances.

• Refunds will not be issued on any same day changes or cancellations.

Program Description:
Short Message Service (“SMS” or text) or Multimedia Messaging Service (“MMS”) (collectively “text messages” or the “Service”) messages sent by Fin Expeditions (“Fin Expeditions”, “Company”, “we”, or “our”) are primarily intended to provide you with transaction-related information. We may send SMS/MMS text messages to remind you about your reservation time, location and waiver requirements. You may also receive online review requests and other marketing and promotional information regarding Fin Expeditions services. By opting in to receive text messages, you agree to receive transactional and/or promotional and personalized text messages from Fin Expeditions at the cell phone number provided. Consent to receive marketing or non-marketing text messages is not required to purchase any products or services from Fin Expeditions.

Message Frequency:
You will receive a maximum of seven (7) marketing related messages per month. The frequency of non-marketing messages will vary as such messages will be directly related to a scheduled or recently completed service call.

Cost:
Message and data rates may apply to each text message sent or received in connection with Fin Expeditions text messages, as provided in your mobile telephone service rate plan, in addition to any applicable roaming charges. Fin Expeditions does not impose a separate fee for sending Fin Expeditions text messages; however, you are responsible for any fees imposed by your mobile carrier of any kind whatsoever.

Opt-Out:
To stop receiving text messages from Fin Expeditions, text STOP to the ten digit number from which its text messages are being sent. You will then receive confirmation of your opt-out of that text messaging program.

Access or Delivery to Mobile Network is Not Guaranteed:
Carriers are not liable for delayed or undelivered messages. Supported carriers may change from time to time. Messages may not be available on all mobile devices or through all wireless carriers.

Support:
To request more information, text HELP to the ten digit short code from which text messages are being sent. You may also receive help by contacting Fin Expeditions directly at kayak@finexpeditions.com or 321-698-7233.

This Privacy Policy explains how Fin Expeditions collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at: www.finexpeditions.com. Please read:

Collection of Personal Information

Information collected directly from you:
We may collect personal information directly from you, for example through a web form, during an online, telephone or in-person reservation, while making a reservation, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device:
Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our advertising partners:
We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, shopping history, and geographic location.

Use of Personal Information

We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts. We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out.

We use information collected from our advertising partners to market our products and services to you.

Disclosure of Personal Information

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

We allow third-party advertising companies to collect certain information when you visit our site. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you (i.e., interest-based advertising). They may also use persistent identifiers to anonymously track your Internet usage over time and across other websites in their networks beyond our site. For example, if you visit one of our tour pages, we may later serve you a targeted ad for that particular tour as you browse the internet. If you visit our contact us page and fill out the form, we will collect personal information – specifically your name and email address. This website does not respond to “Do Not Track” signals sent from your browser or device. Any material changes to this notice will be posted to this website.

To learn more about interest-based advertisings or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at www.youradchoices.com and Networking Advertising Initiative at www.networkadvertising.org/choices.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Email and Text Message Communications

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP to any text message sent from us.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

Contact Information

If you have any questions about this policy or our privacy practices, please contact us directly at kayak@finexpeditions.com or 321-698-7233.